TeleMate.Net Software, the pioneer and market leader in unified communication analytics, is the first to provide additional value by delivering a UC Analyst to its customers. The enhanced analyst service offering will focus on delivering the expertise organizations require to interpret vast amounts of unified communication data.
TeleMate.Net Software announced today the next evolution of its flagship unified communications and collaboration analytic suite by launching the Cumulus Predictive UC Analytics™ service. Cumulus offers customers the combined value of TeleMate’s Predictive UC Analytics™ with a SSEA-16 certified cloud service to accelerate implementation and access to actionable business intelligence.
TeleMate.Net Software announced today the expansion of its Unified Communications and Collaboration analytic suite of products by launching Predictive UC Analytics™. This game changing offering is the first universal solution to ride across the entire unified communications stack including Voice, Video, IM/Presence, Application Sharing, Email, Contact Center, Gateways, Boarder Controllers, Digital Signage and other data network systems.
Recognizing an opportunity of achieving high return on investment in the unified communication analytic market, the original founders of TeleMate.Net Software, David H. Couchman and Melanie J. Noble-Couchman, rejoin the company as strategic private investors.
TeleMate’s UC Analytics Solution provides global enterprises a clear understanding of service adoption rates and the network impact of expensive, resource intensive unified communication technologies (UC). UC components including audio, video, IM/Presence, email, and collaboration tools are increasing in use and cost. Businesses find it impossible to access, consolidate, report and analyze this data since it is siloed and isolated by UC type and manufacturer. TeleMate.Net Software addresses this critical need by aggregating and transforming disparate activity detail into real-time, interactive and actionable analytics. Before TeleMate UC Analytics, businesses had limited tools and were operating in the dark struggling to optimize their service delivery while attempting to maximize their return on investment.
TeleMate.Net Software has introduced the first and only Universal UC Analytic solution that can sit across the entire UC stack to provide relevant and actionable data for not only IT, but more importantly, business stake-holders.TeleMate is branded the Universal UC Analytics Solution due to its robust capabilities that span across the entire UC Stack; Voice, Video, IM/Presence, Contact Center, and other data network systems. In addition, to being UC component agnostic, it is also UC component manufacture agnostic providing visibility into blended Cisco, Microsoft, Polycom, Acano, Vidyo, Avaya, Unify deployments.
TeleMate.Net Software, the pioneer in Voice Security Information and Event Management (vSIEM) software platforms, announced general availability of TeleMate ViewPoint, a real-time visualization interface that displays call activity on interactive maps providing corporate management faster access to actionable events.
TeleMate.Net Software has significantly increased value added opportunities for Cisco Systems’ channel partners. Capitalizing on a fifteen year track record of designing and developing voice reporting solutions for Cisco’s Unified Communication portfolio, TeleMate.Net Software is mounting a three point market strategy. The strategy includes a Cisco centric edition of TeleMate Unified Call Management (UCM) with enhanced visualization capabilities, direct access to TeleMate?s globally recognized technical service organization with no-cost annual maintenance and customer training.
RigNet, a global offshore oil and gas communications service provider, makes TeleMate Unified Call Manager the company’s solution of choice for network revenue management.
TeleMate.Net Software is excited to announce general availability of the 6th generation architecture of TeleMate Unified Call Management. The rapid pace of VoIP acceptance as a main stream communication solution has driven much of the extended features available in version 6.0. As the pioneer of Unified Call Management Solutions, TeleMate.Net Software has reengineered traditional thinking of the Enterprise Call Management one element at a time. Core to our approach has been to recognize the needs of legacy call accounting and to overlay real-time insight into VoIP control supporting mission critical business services.
Version 6.0 is available to all customers under a current maintenance agreement at no additional charge. Product updates can be obtained by contacting TeleMate Technical Support or TeleMate Sales.
TeleMate.Net Software has released TeleMate Unified Call Accounting Version 5.5. As PBX manufacturers expand the functionality of streaming call detail across the IP network, TeleMate leads the market by providing 100% automation with real-time rating, alarming, and reporting. Real-time reports act as persistent ‘performance monitors’ that are always updating therefore providing network administrators and department managers instant access to mission critical call statistics.
Version 5.5 is available to all customers under a current maintenance agreement at no additional charge. Product updates can be obtained by contacting TeleMate Technical Support or TeleMate Sales.