Service experts committed to your success

We get it. You want exceptional service before and after the sale. We’ve got you covered.

TeleMate-Service-Virtual-Support
TeleMate-Service-Virtual-Support

Service experts committed to your success

We get it. You want exceptional service before and after the sale. We’ve got you covered.

Solve problems faster
Get the support you need anytime
Maximize your investment

No matter your communication visibility needs, we can handle it.

Regardless of what market you’re in, we have deployment and service expertise in your vertical. In addition, our technical teams have business experience as technical lead, consulting, and data analysts with the skills to address your needs from start to finish.

Solve problems faster
Get the support you need anytime
Maximize your investment

No matter your communication visibility needs, we can handle it.

Regardless of what market you’re in, we have deployment and service expertise in your vertical. In addition, our technical teams have business experience as technical lead, consulting, and data analysts with the skills to address your needs from start to finish.

TeleMate-Technical-Support

Technical Support

Our multi-channel contact center supports you anytime and in any way

We will address questions by phone, email, desktop sharing, or at a preferred call-back time.

In other words, we’re here for you when you need us.

Professional Services

Our team will step in to assist when the timing is critical.

TeleMate offers a range of support, training, and consulting services to help speed deployment while increasing efficiency, productivity, and the return on your investment.

Speed up your time to resolution with TeleMate training

The right Training reduces the learning curve and raises productivity. Your team will learn how to tailor TeleMate’s solutions to meet your company’s requirements.

Each course is crafted and delivered by certified instructors with technical training expertise. Customized courses tailored to meet your business needs are also available.

Installation and implementation to get up and running quickly

Our technical team offers remote as well as onsite services offers on-site and remote services. This includes product installation and maintenance, directory development, custom configuration, and customized services.

We even offer the ability to deliver custom software development for large complicated environments.

TeleMate-Technical-Support

Maximize the power of our software with a UC Data Analyst

The right combination of technology and expertise for you to be successful.

Chances are your company’s increase in collaboration technology drives higher demand for communication analytics. However, your IT team can’t capture, correlate, and interpret complex session-based activity from the source.

Growing companies need to measure how operations improve when linking their employees with collaboration tools. With Predictive UC Analytics, you have the expertise to interpret and extract that business intelligence.

With this in mind, TeleMate created a tiered service to address the demand to fill that information gap. The data analyst offering performs the role of a UC consultant to accelerate the value of Predictive UC Analytics.

Woman-at-Whiteboard

TeleMate’s UC Analyst offering is available in three service tiers

  • UC PROFESSIONAL
  • UC ADVISOR
  • UC ASSISTANT

Each level aligns customer requirements with the skills to address company objectives. A TeleMate UC Analyst takes on much of the day-to-day responsibilities, including interpreting and correlating complex data, working with stakeholders on recommended views, and leading business discussions.

In addition, UC analysts’ expertise drives adoption, capacity planning, and realignment of communication and collaboration technologies to support objectives better.

The UC Analyst is available quarterly or annually for all Predictive UC Analytic cloud, on-premise, and hybrid customers.

Powerful monitoring and comprehensive service starts with TeleMate

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