TeleMate to Deliver Future Proof Unified Communications Observability to the US Department of Veterans Affairs

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TeleMate is set to provide future-proof UC visibility to the Department of Veterans Affairs (VA), the largest integrated healthcare system in the United States. In today’s complex organizational landscape, a well-managed unified communications ecosystem is critical to daily operations.

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US Department of Veterans Affairs Multi-Million Dollar Contract Award to Deploy TeleMate’s UC Observability Includes Massive Contact Centers

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TeleMate announced today the US Department of Veterans Affairs multi-million dollar contract award includes the deployment of TeleMate’s capabilities to cover up to 20,000 agents across a host of critical contact centers. The VA is the largest integrated health care system in the United States, serving over 9 million veterans each year. The Veterans Health Administration (VHA) provides comprehensive care, including primary and specialized services, across 1,321 health care facilities. This network includes 172 VA Medical Centers and 1,138 outpatient clinics. With over 371,000 health care professionals and support staff.

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US Department of Veterans Affairs Awards Multi-Million Dollar Contract to Deploy TeleMate`s Unified Communications Observability Platform

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TeleMate today announced the US Department of Veterans Affairs has awarded a contract to deploy TeleMate`s platform across their unified communications environment. The deployment will enable both the VA`s IT and functional stakeholders to operate smarter and faster by delivering elevated levels of visibility with proactive monitoring, intelligent analytics and interactive dashboards underpinned by comprehensive role-based access.

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 TeleMate Announces the Release of its Vendor-Neutral 8.0 Unified Communications Observability Solution

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TeleMate, an innovator in unified communications observability solutions, announces the general release of its 8.0, UC Monitoring, Analytics, and Observability solution. The vendor-neutral approach seamlessly integrates with any UC system, whether cloud-based or on-premises, extending observability down to the client operating system.

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TeleMate Announces End-to-End Monitoring and Workplace Analytics Solution with Webex by Cisco

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TeleMate today announced its partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work. The partnership will enable TeleMate to empower both IT and business stakeholders across the digital workplace to operate smarter and faster by delivering elevated levels of visibility with proactive monitoring, role-based access, and interactive dashboards.

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TeleMate’s Three Decades of Technology Partnership With Cisco Systems Expands to Webex by Cisco App Hub

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TeleMate announces the addition of its Predictive UC Monitoring and Analytics solution to the Webex by Cisco App Hub. The App Hub is a curated marketplace of third-party solutions, with out-of-the-box integrations that are engineered to extend and amplify the value of the Webex Suite of Solutions.

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TeleMate Provides Cisco Live 2023 Attendees with the Answer to Cradle-to-Grave UC&C Monitoring & Analytics Across Remote and Hybrid Workers

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TeleMate, the leading developer of vendor-neutral monitoring and analytics solutions for unified communications, collaboration & contact center environments, will be demonstrating its innovative approach to solving visibility challenges experienced in remote and hybrid UC&C deployments at Cisco Live 2023 (June 5-8, Las Vegas, NV).

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TeleMate Successfully Completes SOC 2 Type II Audit

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TeleMate, the leader in vendor-neutral, unified communication monitoring and analytic platforms, today announced that it has successfully completed its Service Organization Control (SOC) 2 Type II certification. The SOC 2 is an auditing standard developed by the American Institute of Certified Public Accounts (AICPA). Successful completion of the SOC 2 Type II audit further validates TeleMate’s focus on security and compliance, demonstrating a major milestone for the company and the services it provides global enterprises.

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TeleMate Unveils Its Innovative Solution to Solving UC&C Visibility Challenges Created by Remote and Hybrid Workers

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TeleMate, the leading developer of vendor-neutral unified communications, collaboration and contact center monitoring, analytics and reporting solutions, will be unveiling its innovative approach to solving remote and hybrid workforce visibility challenges at the upcoming Enterprise Connect 2023 (March 27-30, Orlando, FL).

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TeleMate’s Innovative Release is a Welcomed Answer for Overwhelmed IT, UC and Telecom Professionals

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TeleMate’s Predictive 7.8 release delivers a number of ground breaking advancements that focus on enhanced customer journey visibility along with superior application and infrastructure monitoring for the hybrid and remote workforces.

Learn more about TeleMate’s Predictive 7.8 Release