Predict and Troubleshoot with Confidence

Predictive UC Analytics collects insightful data and transforms it into the prescriptive solution you need to reduce time to resolution.

IT-Director-Troubleshooting-at-Monitors
IT-Director-Troubleshooting-at-Monitors

Predict and Troubleshoot with Confidence

Predictive UC Analytics collects insightful data and transforms it into the prescriptive solution you need to reduce time to resolution.

Stop kicking the can down the road.

Without Predictive UC Analytics, you can’t see the big picture, resulting in every IT team’s ultimate time-sink: problems that never go away.

  • A faulty diagnosis or delay in repair could spell disaster for the company.
  • Basic monitoring and alarming aren’t worth much if they don’t allow you to troubleshoot.
  • In an interconnected system, one communication snafu can put revenue at risk.
  • Asking IT to solve root issues by using multiple siloed tools is ineffective and costly

Root out issues before they escalate

Predictive UC Analytics cross-correlates session activity and automatically notifies you before conditions turn critical.

Diagnose & Repair Anomalies

Agile service assurance collects all pertinent session activity logs into a single system, making diagnosing a snap.

Troubleshoot with precision

Time-to-resolution is faster when Predictive UC Analytics reveals precisely where the problems are.

By freeing up staff from the burden of putting out fires, reducing time to resolution, and having access to accurate data, you’ll ensure issues rarely escalate beyond your team’s control.

Predictive UC Analytics – Service Assurance Screenshot

Diagnose & Repair in a fraction of the time

You’ll not only solve issues faster, but you’ll also keep problems from landing on a C-Suite desk – and that makes everyone happy.

Accurate troubleshooting saves you time and money

Predictive UC Analytics correlates all UC&C traffic and sends real-time notifications that not only notify you of a condition but delivers the detail for you to identify the root cause.

Put anomalies in their place

When your stack is running like clockwork, you free up staff, reduce time to resolution, and gain access to accurate data, ensuring minor issues stay that way.

Testimonials from clients working with TeleMate …

“The software application has been instrumental in providing daily, weekly, and monthly reports that are set up on schedules. In addition to that, we also use other tools like Assurance to monitor/troubleshoot SIP calls or routing issues.

The KPI Models/Monitors Analytics also assist and provide key data for our managers that need to have visibility with live data for our customer service/sales departments.”

  • Assurance provides excellent live data and in a very easy-to-read format.
  • A very in-depth SIP call ladder analysis for VoIP engineers.
  • We have saved countless man-hours of running daily, weekly, and monthly reports.
  • Also saving time now using the VoIP troubleshooting tools to fix routing and configuration issues.

We have had a very successful relationship with the TeleMate analysts and developers that service our application, they have always been available to assist us with any training, configurations, or anything else we throw their way.”

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Make UC&C work for you

Our Predictive UC Analytics simplifies the complexity of your communication tools so that the only barrier in moving your business forward is your imagination.

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