UC Data Analyst
TeleMate has recognized that the demand for unified communication analytics continues to be fueled by the rapid increase in a business’s use of collaboration technologies. Business stakeholders lack the ability to capture, correlate, and interpret complex session based activity from the communication source. To better measure operational efficiencies gained by effectively linking employees together using room / desktop video, application sharing, and IM / Presence technologies, businesses utilizing Predictive UC Analytics can now benefit with the hands-on expertise to interpret and extrapolate business intelligence; thereby driving decisions as a member of the team.
To address the market demand, TeleMate created a new tiered service offering in conjunction with its leading Predictive UC Analytic solution to fill the information gap. The data analyst offering will perform the role of a UC consultant with the objective of accelerating the value a customer obtains from their Predictive UC Analytic investment.
To maximize customer value, TeleMate’s UC Analyst offering is available in three service tiers: UC Professional, UC Advisor, and UC Assistant. Each level aligns customer requirements with the appropriate resource skills to address business objectives. A UC Analyst is designed to take on much of the day-to-day responsibilities which include interpreting and correlating complex data, working with business and IT stakeholders on recommended views, as well as, leading complex business discussions. The added expertise of a UC Analyst will drive increased adoption, efficient capacity planning, and the re-alignment of critical communication and collaboration technologies to better support business objectives.
The UC Analyst will be available as a quarterly or annual resource for all Predictive UC Analytic cloud, on-premise, and hybrid customers.