Monitor and report from one place
Get actionable visibility that enables you to gauge the status of your UC environment in one place.
Predict and troubleshoot proactively
Unified dashboards provides end-to-end correlated insights the enable you to see issues before they become service outages.
Resource Right-Sizing Made Easy
Utilize predictive observability to ensure accurate UC infrastructure, licensing and resource alignment.
TeleMate’s Observability Solution makes your job easier
We simplify and unify your UC ecosystem with cradle-to-grave correlated visibility.
Lack of visibility
Leads to
Communication
blindspots
That cause
Problems that
never go away
Monitor and report from one place
Get actionable visibility that enables you to gauge the status of your UC environment in one place.
Predict and troubleshoot proactively
Unified dashboards provides end-to-end correlated insights the enable you to see issues before they become service outages.
Resource Right-Sizing Made Easy
Utilize predictive observability to ensure accurate UC infrastructure, licensing and resource alignment.
TeleMate’s Observability Solution makes your job easier
We simplify and unify your UC ecosystem with cradle-to-grave correlated visibility.
Lack of visibility
Leads to
Communication
blindspots
That cause
Problems that
never go away
What if you had one observability solution that enabled you to monitor, predict, report, troubleshoot and plan all in one place?
TeleMate’s Observability let’s you
SEE IT ALL
You’ve got fires to put out, business objectives to support, and issues you can’t foresee that could negatively impact end-user experience.
And of course, it all falls on Your shoulders.
With TeleMate’s Observability Solution, you have the power to monitor, alert, analyze, visualize and report on your entire UC environment so you can proactively solve communication problems, and easily support business initiatives.
Now you can monitor everything in one place using a single tool that lets you:
- Better support remote and hybrid UCaaS and CCaaS users
- Get accurate reporting so previous problems don’t persist
- Predict and monitor before problems arise
- Troubleshoot and analyze so you can lead proactively
- Create role-specific dashboards so you can increase clarity and productivity
FINALLY, A TRUE UNIFIED COMMUNICATIONS FOCUSED OBSERVABILITY SOLUTION THAT LETS YOU
Monitor across all UC services
TeleMate’s Solution, enables Observability across UC components down to the client’s operating system, including voice, team collaboration, contact center, video, messaging, gateways, and border elements.
Cloud-Based Monitoring
Analytics in a fully hosted, high-availability software as a Service (SaaS) format.
On-Premise Monitoring
Software installed locally on your network that actively monitors, trends, and predicts session activity.
Hybrid Solutions
Flexible deployment and branding options for service providers and management service organizations.
38
Years in business
1.5M+
Devices monitored
98%
Retention Rate
Assurant
Baylor Scott & White
Charles Schwab
FDIC
L3Harris
Loomis
Miami Dolphins
NCH
TD Bank
Tirerack
UC Davis Health System
US Department of Veterans Affairs
Viasat
Walgreens
Walt Disney
As a vendor-neutral solution, we deliver observability to industry leaders of all shapes and sizes including…
Here’s how to start
Moving your communications forward
1. Attend a Demo
Our team will present a demo with your team of stakeholders to assess if we’re a good fit.
2. Proposal & Plan
TeleMate will present a plan, which includes critical best practices, to enable your organization to harness the power of your UC&C ecosystem.
3. Onboard to Better Visibility!
As part of the implementation process, TeleMate’s professional services team will help you identify critical KPI’s and train your team to get maximum value.
Testimonials from clients working with TeleMate …
“TeleMate has been a rock-solid partner for us through many years of technology updates. Even when we completely replaced our legacy Nortel PBX’s with Cisco VoIP, TeleMate was one of the few systems that we kept, making the transition seamless to our reporting users and preserving our financial investment.
They are progressive too, keeping new features and enhancements coming and at the same time making it easier to use. The support team is great to work with, offering customization when needed that most other vendors can’t match. Just a great company to have on our side in maintaining and optimizing our UC environment.”
WATCH TELEMATE AT WORK
Make Unified Communications work for you
Our Observability Solution simplifies the complexity of your communications environment so that the only barrier in moving your forward is your imagination.
