Cumulus Predictive UC Analytics is a cloud-based service that provides enterprise-class unified communication analytics in a fully hosted, high-availability software as a Service (SaaS) format. Cumulus features transparent service delivery, robust functionality and accelerated value with no incremental volume or usage fees.
With Cumulus, users enjoy superior management functionality while simultaneously avoiding the capital investment and limited capabilities of conventional systems. The Cumulus Predictive UC Analytics service ‘under promise and over delivers’ approach provides superior UC analytics visibility, more efficient use of IT resources, and lower total cost of ownership.
How does it work?
Cumulus Predictive UC Analytics is ideal for organizations that require extended resources to manage the critical function of UC monitoring. By leveraging Cumulus’s Hosted Cloud Service offering our Professional Service organization does all the heavy lifting for you. ‘Ask the Experts’ about service level guarantees and 24×7 secure access to real-time call detail reporting. Plus piece of mind that we are covering your back with guaranteed real-time collection over an always up encrypted TLS connection with built in alarming and secure HTTPS access from anywhere at anytime.
Advanced Cumulus Predictive UC Analytics administration and integration capabilities include real-time alarms, automatic report distribution, LDAP integration, TLS data collection, SMDR verification, data portability and authenticated user access control. Cumulus also offers on-demand scalability, with support for unlimited UC endpoints, locations, and session data.
The service and operation controls are SSAE-16 compliant and audited annually to ensure ‘best practices’ are adhered to.